SHIPPING & RETURNS
SHIPPING INFORMATION
At Adalene, we work with carefully selected fulfilment partners to bring our pieces to customers across the UK and Europe.
As some items are fulfilled from different locations, delivery times can vary depending on the product and destination. Your estimated delivery timeframe will be shown at checkout or on the relevant product page.
Once your order has been dispatched, you’ll receive a confirmation email with tracking information where available.
Estimated Delivery Times
United Kingdom
[INSERT ESTIMATED DELIVERY TIME]
European Union
[INSERT ESTIMATED DELIVERY TIME]
Other Destinations
[INSERT ESTIMATED DELIVERY TIME]
PROCESSING TIMES
Orders are typically processed within [X–X business days].
During busy periods, launches, sales or promotional events, processing may take slightly longer.
If there is an unexpected delay with your order, we’ll keep you informed.
TRACKING YOUR ORDER
Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information where available.
Please allow [24–72 hours] after dispatch for tracking information to become active.
Haven’t received your tracking email?
Check your spam or junk folder first. If you still can’t find it, contact us and we’ll be happy to help.
MULTIPLE ITEMS & SEPARATE SHIPMENTS
If your order includes multiple items, they might be shipped separately based on the fulfillment location of each item. As a result, you may receive your order in multiple deliveries, each with its own tracking information. Don't worry — this doesn't mean you've been charged for additional shipping.
RETURN & EXCHANGE POLICY
We want you to feel confident shopping with Adalene. If you change your mind about your purchase, you may have the right to cancel your order within 14 days of receiving your goods, following applicable consumer law and the exclusions outlined below. If you wish to an item, please contact us before sending anything back so we can provide the correct return instructions.
RETURN CONDITIONS
To be eligible for a return, items must meet the following: - Unworn and in their original condition - Free from marks, stains, perfume or other signs of use - Returned with original tags and packaging where applicable - Returned within the specified return period Please note that certain items have specific exclusions or hygiene requirements as permitted by applicable law.
HOW TO RETURN
01 — CONTACT US
Email us at [YOUR SUPPORT EMAIL] with your order number and the item(s) you wish to return.
02 — RECEIVE YOUR RETURN INSTRUCTIONS
Our team will provide you with the appropriate return instructions.
03 — SEND YOUR ITEM
Package the item securely and send it using the instructions provided.
04 — RECEIVE YOUR REFUND
Once your return has been received and checked, we’ll process your refund in accordance with our returns policy and applicable consumer law.
RETURN POSTAGE
Unless an item is faulty, damaged or incorrect, return postage is the customer's responsibility where permitted by applicable law.
DAMAGED OR INCORRECT ITEMS
We apologize if there's an issue with your order. If your arrives damaged, faulty, or differs from what you ordered, please reach out to us promptly with your order number and clear photos of the item and packaging. We'll assess the situation and work to find the best solution for you.
CUSTOMS & IMPORT CHARGES
Depending on the delivery destination and the fulfillment location of order, customs duties, import taxes, or other charges may apply. If, these charges will be managed according to the laws and regulations of the destination country. For any inquiries regarding potential customs charges for your location, please reach out to us before placing your order.
DELIVERY DELAYS
If your order hasn't arrived within the estimated delivery timeframe, please reach out to us with your order number. We will gladly look into the matter for you. Keep in mind that delivery estimates can be influenced by customs processing, carrier delays, weather conditions, peak shopping, or other factors beyond our control. Thank you for your understanding!